When you’re having computer troubles that need professional help, you want to make sure you choose the right computer repair shop the first time around. Hiring the wrong technician can make the problem worse, resulting in more costly repairs for you.
While it’s an urgent matter and you want your computer repaired quickly, it’s essential to take the time to research different businesses and find the one which is best for you. Here’s what you need to look for when you’re deciding where to have your device repaired.
5 Ways to Select a Computer Repair Shop
1. Experienced Technicians
Working with a business that has experienced technicians is vital. You want your device to be repaired correctly the first time, and the best way to make that happen is to take it to a technician who knows what they’re doing.
At OneTouchServices, all of our technicians are highly trained with years of experience under their belts. Our goal is to ensure your device is repaired correctly and back in your hands as quickly as possible.
2. Area of Expertise
Different devices have different operating systems, hardware, and software. Computer repair isn’t a ‘one size fits all’ business, but instead requires an understanding of each unique device and all of its components.
Taking your Windows computer to a shop which specializes in Apple products isn’t going to give you the best results, so make sure you check to see if the technicians at your chosen store have an area of expertise.
At OneTouchServices, our technicians are able to work confidently with a broad spectrum of devices and OS. We have the expertise to troubleshoot and diagnose the issue and make the repairs or suggest upgrades for your computer or laptop, no matter what the problem may be.
3. Check Customer Reviews
Computer repair shops will always try to sell you on their services by saying they’re the best in the area, but the real proof is having positive, impartial customer reviews.
By checking out review sites and looking at the repair shop you want to take your computer to, you’ll be able to get a feel for the company. Not just the repair, but the quality of the service, the service from the employees, the turnaround time, and more.
At OneTouchServices, we’re proud to have had so many excellent reviews from our customers, which can be found in places like our Facebook page or Google listings. If you’re skeptical of online reviews, you can also ask friends, family, and colleagues for recommendations.
4. Offers On-Site Support
It’s not always easy to bring your desktop computer to a local computer repair shop for diagnosis and to be fixed. Check to see if the business you’re looking at offers on-site repair, meaning their technicians come to your work or place of residence at a time which is convenient for you.
While it may be a little more costly to have on-site support, it saves you the time and effort of bringing your computer or laptop to the business location. At OneTouchServices, we are proud to offer on-site repair to a growing number of sites and areas.
5. Service Guarantee
Honesty is the best policy when it comes to computer repair. After all, what’s the point of shelling out money on costly fixes when it would be more economical to purchase a new computer?
Some computer repair shops may encourage you to spend your money on fixes rather than be frank and let you know what’s really going on. At OneTouchServices, we will always give you the full range of options available and let you know what the best course of action is. We won’t string you along with pricey repairs; we’ll tell you what is the quickest, most cost-efficient, and best solution for your computer or laptop.
Our experienced technicians and range of service options are guaranteed to provide the best solution for you.
Get in touch with us today and find out how we can help with your computer or laptop repair.