IT Solutions

Desktop and Laptop Support Services

Your company’s desktop computers and laptops are what keeps the business running on a day to day basis. What would you do if one or more of them suddenly crashed? We offer a range of support services specifically tailored to such hardware in your office. Including, management of the software and hardware, antivirus and spam protection, regular backup services and routine maintenance.

Preventive Maintenance

Unexpected downtime from your IT systems is the last thing that your business needs. It can end up costing you thousands in not only lost clientele but wasted labor too, which is why preventive maintenance is an essential part of a well-rounded IT solution for your company.

Preventive maintenance is generally done using a special kind of software. Here at OneTouchServices, we only use top of the line preventive software so you can rest assured your IT systems are in good hands. Don’t just take our word for it though; check this independent review of the top preventive maintenance software to see how ours stacks up.

We can develop your regular maintenance into a predictive, comprehensive protection system. With the use of the internet of things (IoT) and monitoring, we can accurately predict when a system will be in need of repair, cutting back on downtime and the problems it causes.

Network Administration and Security

Network administration is an essential part to a well-rounded IT solution. Even if you have the best hardware and software money can buy, if it’s installed incorrectly, or not configured right, then you could end up with server downtime and be highly susceptible to potential security threats. Here at OneTouchServices, we can get everything installed for you the correct way, first time and then even provide a 24/7 monitoring service afterwards.

Proactive Network Monitoring

Proactive network monitoring is all about staying on top of your systems so they don’t crash unexpectedly. The upfront cost for such a service is a small price to pay when you consider that your business will benefit from increased productivity and reduced costs in terms of additional IT support.

Proactive monitoring can include things like, checking server event logs, monitoring your businesses backup status, monitoring any bottlenecks in the system where there seems to be a lag and addressing them promptly and even monitoring your antivirus and firewall settings.

This, of course, is just the tip of the iceberg and there are many other ways to monitor your network depending on the level of security you require.

Wireless Connectivity

Having powerful and stable wireless connection is of paramount importance when running a business. Things we take for granted these days such as Wi-Fi and Bluetooth are an integral part of your day to day operations and you need to ensure they are performing well.

Thanks to the IOT, as consumers our offline hours are now extremely minimal, which means yours should be too, so that you’re able to constantly connect with consumers. At OneTouchServices, we offer a variety of wireless systems to suit all kinds of businesses; large and small.

Onsite Customer Monitoring and Support

Our files are becoming larger and we’re continuously looking for more space to store our data. This is where storage virtualization comes in. Using expert software, businesses are able to pool storage capacity from multiple different locations/servers and have everything in what appears to be one place.

There are two types of server and storage virtualization; file-based and block-based. The latter is the more popular option for our clients. For those of you who aren’t really into tech, the details of how this works can be a little complex, however, we recommend watching this video, which explains how server and storage virtualization works.

Server & Storage Virtualization

We can also assist with onsite monitoring and support of your IT systems, should you prefer this to remote monitoring. This is an ideal service for businesses that have recently experienced rapid growth and need to scale their IT team in order to support their business better. This can be done as a short-term contract until positions are internally filled, or it can be a long-term solution if you prefer.

Operating System Support and Maintenance

Your business’ operating system can have a huge effect on productivity in the workplace and we can help you ensure that everything is up to date. We have expert technicians who are familiar with a variety of operating systems, including several versions of Windows and macOS, and can troubleshoot issues/bugs, update your drivers, and ensure that your system is fully maintained and updated with the latest versions to ensure there’s no technical hiccups.

Vulnerability Scanning

Vulnerability scanning is a key element in ensuring that you have a robust, secure IT system in place for your business. The software used for this helps to identify areas of the network or a computer itself that could be a potential entry point for viruses and malware attacks.

It can also assess how well the countermeasures you have in place will perform against such threats, allowing you to pre-empt whether or not a cyber-attack could be successful. Vulnerability scanning allows your business to stay ahead of the game when it comes to cyber security.

Cloud and Office 365 Integration

Office 365 allows for companies to have all the benefits of your integral Microsoft Office programs such as word and excel, but through the cloud, meaning that your staff members can access their work anywhere with an internet connection. With remote working becoming increasingly popular for staff in countries all around the world, this service allows you to serve them the best way possible. We will ensure that the migration over to Office 365 is smooth and painless, and we can even offer ongoing support in your IT solutions package.

Custom Hard Drive Imaging

Hard drive imaging allows you to back up your entire hard drive, or just parts of it should you experience a massive data loss. Why can’t I just do this myself manually, you ask? The reason behind having to use imaging, rather than a simple copy and paste, is that with copy and paste your programs’ hidden files will not be copied like they are with imaging. Imaging provides you with an exact clone of your hard drives data meaning absolutely nothing will be lost.

Software & Computer Hardware Upgrades

Purchasing new IT gear can be a difficult and daunting task, especially if it’s not something you’re familiar with. The experts at OneTouchServices, however, know the ins and outs of IT software like the back of their hand. After a quick chat with you, they will know exactly what your business requires to remain operationally successful.

We have strong relationships with our vendors, meaning we are able to pass along great rates and have access to the latest technology in the industry—anything from laptops, servers, and desktop computers, to smaller items like new hard drives, replacement RAM, graphics cards, and the latest in cloud computing technology.

Software and Hardware Troubleshooting

Many IT issues that businesses encounter often have a fairly straightforward and simple solution—to an IT professional that is. Without having the expertise of an IT professional either on site or remotely, simple issues can snowball into more complex and serious ones, which is why OneTouchServices offers a comprehensive hardware and software troubleshooting service in their IT solutions program to get your systems back online in no time at all.

Desk-side Support Available

If you’re having issues with any of your hardware and software, our tech savvy gurus are on hand to offer desk-side support when you need it the most. We understand that every office runs differently and we aim to provide a service where we fit in seamlessly with your team.

Services offered by our desk-side support teams include; troubleshooting and fixing hardware and software problems, assisting with migrations to new systems, installation of software upgrades to systems and remote helpdesk services.

VoIP Telephone Systems

VoIP stands for Voice over Internet Protocol. It’s being used increasingly by offices all across the globe. Put simply, VoIP telephone systems allow users to place calls over the internet, which is especially important for companies that make long distance phone calls or have offices based in different countries around the world.

VoIP phone systems aesthetically look no different to a standard handset you likely already have in the office; they have a receiver, dial pad, screen, etc. The only difference is the ethernet cable runs directly into the router and internally. Some VoIP systems even have Wi-Fi phones available, meaning no wires are needed. Additionally, if you have staff with the latest mobile phones, you will notice that they may also be equipped with VoIP technology.

Data Cabling

Data cabling is the running of data cables to and from different parts of the office to your main hubs, routers and servers, ensuring that your network is fully connected. Think of the wires running from laptops, phones and computers. There is an art when it comes to data cabling and as no one likes the unsightly look of wires strewn all over the office.

OneTouchServices can install your cables with minimum disruption to the office and conceal them effectively behind baseboards, under the floor, or wherever you prefer, so that no one notices or trips over them when walking around. We use the highest quality cables to ensure that the speed of your internet connection and quality of calls are not compromised.

IT Consulting

Consulting services are what helps a business develop and grow. We hire consultants for many aspects of our business, from marketing to sales and even management consultants, so why wouldn’t you want to hire IT consultants to help with your IT solutions needs as well?

We can help you improve your software architecture, and come up with a whole new strategy with IT being at the forefront of it all. We can even assist you with introducing new technologies into your business, so you can harness the power of the latest and greatest technical developments—think AI, cloud computing and even blockchain technology for added security. Talk to one of our experts today to see how our consultancy services could help you to align your goals and give you the edge on your competition when it comes to IT.

Remote IT Support

OneTouchServices is also proud to offer remote IT support. When your servers or hardware are down, you don’t want to be waiting around for someone to turn up to the premises to fix it; you want a solution ASAP, which is why we offer a fully remote support service. We can access your computer systems if necessary, reset servers and offer one on one technical support right over the phone, meaning less downtime and less disruption to the office.